During September 2026, Boothstown Medical Centre received 212 Friends and Family Test responses.
The majority of patients reported a positive experience, with 142 respondents (67.9%) rating their experience as “Very Good” and 42 respondents (20.1%) rating it as “Good”. This means that 88.0% of patients who responded described their experience positively.
Patients frequently commented on the professionalism, kindness and helpfulness of the clinical and reception teams. Positive themes included being listened to, receiving clear explanations about treatment and test results, timely appointments, and the caring approach of staff.
A smaller number of respondents reported concerns relating to appointment availability, appointment cancellations, waiting times, continuity of care, and difficulties using online services. These comments have been reviewed and will continue to inform ongoing service improvements.
FFT Results Breakdown
- Very Good: 142
- Good: 42
- Neither good nor poor: 9
- Poor: 7
- Very Poor: 7
- Don’t know: 2
Total responses: 212
Boothstown Medical Centre would like to thank all patients who took the time to provide feedback. Patient comments are reviewed regularly and help us identify areas of good practice as well as opportunities to improve the services we provide.
