Statement of Purpose
Boothstown Medical Centre
Dr R Anderson
Boothstown Medical Centre, 239 Mosley Common Road, Boothstown, Worsley, Manchester M28 1BZ
Tel: 01942 483828
Created 17.11.2016 (V3)
The date of registration with the Care Quality Commission is 1st April 2013.
CQC Provider ID: 1-199788085
Under the Health and Social Care Act 2008 (The Care Quality Commission (Registration) Regulations 2009 Part 4), the registering body (Boothstown Medical Centre) is required to provide to the Care Quality Commission a statement of purpose.
The registered activities and service types have been agreed in accordance with CQC guidance.
The regulated activities under CQC are:
- Treatment of disease, disorder or injury
- Surgical procedures
- Diagnostic and screening procedures
- Family planning service
Our Aims and Objectives for delivering each of the above regulated activities are:
- To provide a high quality service to patients, in a professional and effective way. This is carried out in an environment which is both safe and friendly for both patients and staff.
- To continually improve healthcare services which will be monitored and audited. We are working towards the new models of care with continuous personal development.
- To provide safe, individual healthcare to the whole practice population and to create a relationship between patient and health professional which ensures mutual respect, holistic care and continuous learning and training
- To encourage patients to join the Patient Participation Group, to contribute and provide relevant feedback to aid the delivery of improved care and involvement within the community.
- To act with integrity and complete confidentiality
- To treat all patients and staff with dignity, respect and honesty irrespective of race, religion or sexual orientation.
- To guide employees in accordance with diversity and equality policy.
- To improve Clinical Governance and Evidence Based Practice
- To improve Clinical and Non-clinical Risk Management
- To reduce risk in specific clinical risk areas and facilities
- To improve the environment
- To improve vigilance for unforeseen emergencies
- To become a patient centred organisation through decision making and communication, ensuring communication needs are met, involving patients and carers as appropriate, in plans for the management of their condition.
- To educate patients to self-care where appropriate which, will in turn, enhance patient outcomes by gaining insights into good health and reduce or assist in the prevention of future ill health within our community.
- To provide all staff with the appropriate training, including safeguarding of both children and adults who may be at risk, to ensure their safety.
- To improve services offered to patients whilst encouraging them to take part in the prevention and screening of diseases and local campaigns, whilst ensuring that this is provided in the correct communication format.
- We work collaboratively, within the practice and also with community health teams such as District Nurses, Maternity and Midwifery services, Community Matrons, MacMillan Nurses, Integrated Care Service Team, Local Pharmacists, Social Workers and the Community Link Worker in order to maintain a high standard of care.
- Work collaboratively within the TABA+ Cluster and PCN by attending regular meetings organized by the Clinical Commissioning Group. These meetings are designed to discuss changes and updates on services and standards in an effort to improve patient care.
- To recruit, retain and develop a motivated and appropriately skilled workforce
- To enhance performance of the workforce in all aspects.
- To continue the development of the practice
- To ensure effective management and governance systems
Our purpose is to provide patients registered at Boothstown Medical Centre with high quality personal healthcare and to seek continuous improvement of the health status of the overall practice population.
Dr Richard Anderson MB.Ch.B
GMC No: 4013877
Salaried General Practitioners
Dr Mehreen Khan
Dr Hind Saadi
Dr Shila Begum
Other clinical staff
Sr Kathy Haggan – Practice Nurse with V300 prescribing
Cherryl Twist – Health Care Assistant
Sharon Schofield – Practice Manager
Louise Picking – Assistant Practice Manager
The number of patients has risen over the years and has now reached almost 6000.
Boothstown Medical Centre has been an important part of Boothstown for over 50 years, providing medical care for the people of Boothstown and beyond. It was a single handed GP practice until 2001 when changes started to be made. A salaried GP was appointed to work alongside Dr Yates (now retired) and extensions were made to the existing building.
The Practice is located on a bus route and is easily accessible from the A580, East Lancashire Road. The property has its own car park with disabled parking spaces.
The Practice has two information screens which display messages for the patients, including general information, services available at the surgery, national and local campaigns for prevention of disease and illness. These also act as a call system to inform the patient when to go through to the Clinician along with the relevant room number.
The Practice has a self check in system terminal which allows the patients to check in when they arrive so that they do not have to queue if the receptionist is dealing with another person.
The services provided by Boothstown Medical Centre are:
Routine medical checks and general medical services.
NHS relevant prescriptions and medications or a private prescription can be issued
Immunisations: Childhood immunisations and foreign travel vaccinations
Health Protection: Preventative immunisations e.g. influenza, pneumococcal, shingles &Whooping cough for pregnant ladies.
Management of Chronic Disease and Long Term Conditions
This includes a wide range of conditions which require long term treatment and care. Our priority is to ensure that care is appropriate for the patient and is on-going. Patients are recalled on a regular basis for long term conditions such as Coronary Heart Disease, Diabetes, Stroke, Respiratory Conditions, Dementia, Epilepsy, Mental Health problems, Learning Disabilities.
General Nursing Care
We provide well person checks for all patients including those aged 40 – 74 and the over 75’s, new patient checks, blood pressure monitoring, travel advice and vaccinations, smears, ECGs, 24 hour blood pressure monitoring, spirometry (lung function tests), smoking cessation clinics and lifestyle management with referral and sign posting to a health professional for exercise and weight management to help maintain a healthier lifestyle.
Family Planning and Contraceptive Services
This is provided by the doctors and nurses. The nurses are able to provide contraception monitoring for all methods initiated by the doctor.
IUCD (Coil) checks, Depo Provera injections and oral contraception are available.
The Community midwives from Salford Royal and Wigan Hospitals hold their own clinics in community locations. They supervise antenatal care and liaise with the General Practitioners. The Practice provides post-natal care.
Child Health Surveillance Checks
The Practice offers Child Health Surveillance Checks for new babies aged 6 – 8weeks.
We hold regular minor surgery clinics which are run by Dr Anderson. In this dedicated session minor surgical procedures can be performed, avoiding the need for hospital referral. Post procedure after care is provided by the practice and, where applicable, samples are sent for histology.
Joint injections are also available after consultation with the GP.
The practice nurse is qualified to carry out cervical screening and tests in the form of cervical smears.
The Practice Nurse and HCA perform ECG’s at the Practice.
24 hour Blood Pressure Monitoring
The Practice Nurse and HCA offer ambulatory blood pressure monitoring
Our practice ethos is to strive to provide a relationship between patients and health professionals based on the following:
We endeavor to treat all our patients with dignity, respect and honesty. Everyone at Boothstown Medical Centre is committed to delivering an excellent service. We encourage patients to highlight any discrepancies and to offer the same commitment in return.
We treat both patients and illness. This means that we are equally interested in the physical, psychological and social aspects of each patient’s individual care.
Continuity of Care
Building and maintaining a strong relationship between doctors, health professionals and patients is essential to the way we work as a Practice. This is especially so in the management of ongoing problems or long-term illness’. In these circumstances we will try to make sure that patients continue to see the same health professional. Wherever possible this is facilitated via the appointments system. The Practice ensures that the patient is aware that they can see other clinicians if their preferred clinician is not available as contemporaneous notes are kept and are available to the attending clinician
Learning and Training
Boothstown Medical Centre is committed to the training of all staff.
All health professionals and administrative staff undergo an annual appraisal where the goals of the individual, teams and practice are discussed and agreement reached on the way forward. Regular reviews are a way of reinforcing effective performance, recognising areas for improvement and developing strengths. We maintain an open door policy for matters to be discussed as they arise.
We also recognise the benefit of supported learning for our patients and families, enhancing the ability to manage and cope with both ‘self limiting’ and long-term illness. Patients are provided with advice in regards to appropriate self-care verbally or by information leaflets.
We are involved in the provision of placements for trainee Associate Physicians. This involves the observation of the practice team and other agencies to give the student a good overview of General Practice. The consent of the patient is obtained prior to their consultation.
Access to Patient Information
All patient information is considered to be confidential and we fully comply with GDPR (General Data Protection Regulation) and the Data Protection Act. All employees have access to this information in relation to their role and have signed a confidentiality agreement. Information may be shared, in confidence, with other NHS organisations in the interests of patient care.
Confidential patient data will be shared within the healthcare team at the practice where applicable and with other healthcare professionals to whom the patient is referred. All professionals have a professional and contractual duty of confidentiality.
Confidential and identifiable information relating to patients will never be disclosed to other individuals without the patient’s explicit consent, exceptions to this are; life threatening, a serious threat to health and safety , it is in the public interest or a serious crime.
In these circumstances the minimum identifiable information that is essential to serve a legal purpose may be revealed to another individual who has a legal requirement to access the data for the given purpose.
The individual will also have professional and/or a contractual duty of confidentiality. Data will otherwise be anonymised, if possible, before disclosure if this would serve the purpose for which data is required.
Data Protection Policy/GDPR
Boothstown Medical Centre is committed to the security of patient and staff records.
The practice will take steps to ensure that individual patient information is not deliberately or accidentally released or (by default), made available or accessible to a third party without the consent of the patient, unless otherwise legally compliant. This will include training on confidentiality issues, Data Protection Act principles, working security policies and the application of best practice in the workplace.
The practice will maintain a system of “Significant Event Reporting” through a no-blame culture to capture and address incidents which threaten compliance.
Patients Rights and Responsibilities
Patients have a right to expect a high standard of care from the practice. We will strive at all times to provide the best care possible within the resources available to us.
We ask that patients take full responsibility for ensuring that they do not abuse the service. It is the responsibility of the patient to ensure that they keep medical appointments and follow medical advice given to them. If a medical problem is complicated or there is more than one problem to be discussed, patients are encouraged to make more than one appointment i.e. a double appointment.
In rare cases the practice/patient relationship can break down completely. If this situation arises the patient may wish to register with a different practice. The practice also has the right to remove a patient from their list. This would generally only follow a warning that had failed to resolve a problem and discussion with the practice team, the patient would normally be given a specific reason for removal.
Patients have the right to express a preference of clinician when making an appointment.
Violent Patients – Zero Tolerance
The practice and the NHS operates a Zero Tolerance Policy with regards to violence and abuse and the practice has the right to remove violent patients from their list with immediate effect in order to safeguard practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.
In any situation like this we would be obliged to notify the patient in writing of their removal from the practice list and an entry recorded in the patient record of the removal from the list and the circumstances leading to it. The patient would be given the contact details for NHS England/NHS Choices to obtain a list of local GP Practices.
Patient Participation Group
We have a proactive Patient Participation Group at Boothstown Medical Centre and we are committed to continually improve services by listening to and learning from our patients. We welcome any new members into the Patient Participation Group and encourage patients to take an active interest in the running of our practice.
The practice offers EPS (Electronic Prescribing Service) which enables a prescription, if the patient has a nominated pharmacy, to go directly to the nominated pharmacy without the need for the patient to come and collect the prescription from the Practice.
If the patient doesn’t nominate a pharmacy then the printed prescriptions can be collected from the practice by the patient, the patient’s representative or the pharmacy.
Prescriptions are ready for collection within 48 hours taking weekends and bank holidays into consideration.
Repeat prescriptions can be obtained in a variety of ways:
In person at the surgery
e-mail using the secure practice e-mail address; firstname.lastname@example.org
online via online access– the patient needs to be registered for this or My GP app
Telephone requests are accepted only from those who are housebound or elderly and infirm
Complaints Procedure at Boothstown Medical Centre
One of the main priorities at this practice is to provide a high standard of care and we welcome patient comments and suggestions as to how we may improve the service we provide. If patients have any comments, complaints or suggestions they should contact the Practice Manager, either in writing or ask a receptionist to arrange an appointment to meet with him/her. Alternatively comments/suggestions can be placed into the comments/suggestion box.
Problems of an administrative nature will be investigated by the Practice Manager, clinical ones by the Principal GP. If the problem is not resolved to satisfaction of the patient we advise the patients how to pursue the matter further via the how to complain about your GP leaflet.
Boothstown Medical Centre – Statement of Purpose
Signed by Registered Manager: Dr R Anderson