Please note it is 48 working hours for prescriptions.

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Practice Charter



  • To be polite and treat everyone with dignity and respect in a professional and empathetic manner

  • To respect your privacy and confidentiality at all times. If you need to speak in private please let the Receptionist know

  • To do everything possible to ensure that our systems for providing health care services to you are reliable and effective

  • To offer annual reviews to all patients with chronic diseases i.e. Asthma, Heart Disease, Diabetes, COPD etc

  • To offer Health Checks and advice on maintaining good health to all new patients aged over 5 years

  • To offer Child Health Surveillance checks at age 6 – 8 weeks

  • To offer ante-natal and post-natal care

  • To offer baby immunisations to pre-school children in line with national guidelines

  • To offer appointments to see a doctor or Nurse Practitioner, if appropriate, within 48 hours. The clinicians see patients by appointment time and not by arrival time

  • To offer an appointment with your doctor of choice, this is not always possible within 48 hours. We would ask that you see the same doctor for ongoing treatment

  • To see patients within 30 minutes of their appointment time, unless the clinician is delayed by unforeseen circumstances, in which case the receptionist will keep you Informed

  • To see urgent cases on the same day in the surgery

  • To offer telephone consultations if no examination is needed and it suits both the patient and the doctor

  • To provide repeat prescriptions within 48 hours of your request, taking weekends into consideration. Prescriptions can be requested by e mail, in writing, by post or fax.       Exceptions will be made for housebound patients

  • To make home visits by doctors and nurses for people who physically cannot get to surgery because of a medical condition. Lack of transport is not a good enough reason to request a home visit. The doctors will make the final decision as to whether a home visit request is necessary

  • To refer to Secondary Care if the doctor feels this is indicated

  • To operate a Complaints procedure which in no way affects the quality of care or treatment you receive should you find it necessary to make a complaint. If you are dissatisfied with any aspect of the service we provide we would like to hear from you – please ask at Reception for details of the Practice Complaints Procedure

  • You have a right to access your own medical records. You have a right to information about your own health, treatment and its likely outcome. There are procedures in place for this – please ask at Reception.

The Practice abides by Information Governance policies i.e. The Data Protection Act 1998, Freedom of Information Act 2000, Caldicott Principles and records management and any issues arising from them.

Reviewed March 2016

Review Due March 2018






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